Resolved -
Starting on the morning of March 13, we received several monitoring notifications of downtime for our Canvas, web app, and API products.
After investigation, we determined that the downtime was caused by one of our backend services running out of memory. We have removed unused resources and increased the amount of memory allocated to the service, and our internal dashboards indicate that our products are now functioning as expected. We will continue to monitor the situation to ensure it is fully resolved.
Once we have confirmed that the issue is fully resolved, we will conduct a postmortem to identify and take steps to prevent this issue from recurring.
Mar 13, 12:30 UTC