An intermittence affected the pronunciation recommendation step across multiple services. During the incident, some users experienced errors or delays when creating new pronunciation processes or accessing guidance.
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Affected Services • Namecoach AI for LMS – Creating a new pronunciation process (recommendation step) • Outlook – Creating a new pronunciation process (recommendation step) • Teams – Creating a new pronunciation process (recommendation step) • Event Platform – Guidance Feature
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User Impact • Errors or delays occurred intermittently when generating pronunciation recommendations. • Guidance feature in the Event Platform was temporarily unreliable.
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Resolution
The services were restored and are now operating normally.